Frequently Asked Questions

Q. Who can buy from Galaxy Express

Anyone who has a business license and is reselling merchandise can buy from Galaxy Express. We specialize in providing products to chain grocery stores, convenience stores, Independent Hispanic markets, gas stations, restaurants, bakeries, catering trucks and more.

Q. What’s the first step in becoming a Galaxy Express customer

1. Register online
2. Submit your first order online
3. Friendly customer representative will email you a freight quotation
4. Submit a copy of your business license
5. Submit a copy of your photo ID

Once you register and provide us with your business license you can submit your order online, and you will be contacted by a salesperson to complete the transaction. Your salesperson will discuss the shipping details with you.

Q. Is there a minimum order requirement?

We do require a minimum order of $500 for local and $1000 for out of state.

Q. What is Galaxy Express returns policy?

Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 10 days from the date of receiving the purchase. However, return customers will bear the cost of return shipping and a 20% restocking fee. Please note items must be in resalable condition.

Q. How does the shipping process work?

You can arrange for your own transportation or select our shipping options. We use several regional and national carriers and freight brokerage companies to provide you with the best value options. If the delivery is time sensitive, you must provide must have date upfront

Q. How long will it take to get my order?

After your first order you should receive an email instructing you to send in documents needed to open your account. Upon complete setup of your account you will receive an email regarding freight quote. You can schedule your own pickup at no extra charge. You must approve the freight quote in order for us to begin processing your order. Upon approval of freight cost your order will complete and be ready for shipment in 24 business hours. Estimated transit time depends on your location. For detailed answers please contact our customer service line

Q. Where can Galaxy Express orders be shipped?

Galaxy Express currently ships to all states.

Q. How are shipping costs determined?

Freight fee is based on freight carrier and brokerage electronic rate API's and is based on market rates.

Q. How do I check the status of my order?

After any order is completed, Members receive an email confirming the purchase. After the order ships, Members will receive a second email with tracking information. This information is also available through your online Account Information under Order History.

Q. Why was my order sent in multiple pallets when it all could have fit in one pallet?

Q. Will items ship on Saturdays?

No. At this time, weekends and holidays are not included.

Q. what should I do is some items are missing when I receive my order?

Claims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. You must also provide us a list of items and/or quantities you claim to be short.
In the unfortunate case of a shipping shortage, Galaxy Express can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchase from Galaxy Express. We will not ship any of the short-shipped items to the customer. Warehouse must complete investigation of video footage and inventory stock check before issuance of approval on any claims.

Q. What should I do if some items are damaged?

The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the driver’s receipt at time of delivery.
Reporting Claims
Claims for lost, damaged or defective merchandise must be reported to your Galaxy Express salesperson within 2 days of the receipt of the merchandise. We must also receive a FAX or E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. Galaxy Express may refer your claim to the freight company after reviewing it.
Claim Requirements
All claims take approximately 2 to 3 weeks to process.
Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important for you to submit a picture and/or sample of the item itself. This serves not only as evidence of damage but also speeds up the claim's resolution. All claims are determined on a case-by-case basis.